Victory Family Counseling: Therapy Upstairs on Union Street

There is a door on Union Street in downtown Concord, tucked between the Chocolatier and Cabarrus Creamery, that most people walk past without a second look. Go in, walk straight until you see Havana, take the elevator on the left to the second floor, and you are at Victory Family Counseling — a licensed therapy practice serving Concord families in person and, by telehealth, families across North and South Carolina.

Sandra Rettis, LCSW, owns Victory Family Counseling and still keeps her own client caseload.

An Owner Who Still Sees Clients

Victory Family Counseling is owned by Sandra Rettis, a Licensed Clinical Social Worker who writes on the practice's site that she still keeps an active client caseload alongside running the office — a detail worth noting, because in a lot of growing practices the founder stops doing the work. The team around her holds LCSW and LCSW-A credentials, and several clinicians are bilingual, offering sessions in Spanish and Hmong. For a Concord household where the person who needs help is not the person most comfortable in English, that is not a nicety. It is the whole difference between going and not going.

Who They See

The practice offers individual therapy, family therapy, child and adolescent therapy, and couples counseling, with trauma-focused care among its stated specialties. Common reasons neighbors walk through that door are the ordinary hard ones: anxiety, depression, grief, a marriage under strain, a teenager who stopped talking. Sessions are available in the Concord office or by telehealth, which matters for anyone juggling shift work, a car that is not reliable, or a house full of kids and no sitter. Everything is by appointment.

What It Costs — And What If You Can't Cover It

Victory Family Counseling accepts a range of insurance plans, including Blue Cross Blue Shield, Tricare, Humana, Aetna, Cigna, and Partners plans (VAYA, Healthy Blue, and AmeriHealth Caritas). If a plan is not on that list, the practice asks people to call rather than assume the answer is no.

They also run a sliding scale. Fees are set against a client's income and financial situation, so a lower-income household pays a reduced rate and a higher-income one pays closer to the standard fee. The exact figure depends on the individual therapist's structure, and eligibility is worked out with the office. Anyone who has ever put off a first call because they were afraid of the number should know that conversation exists.

Getting There, and Where to Park

The office is at 11 Union St S, Suite 200, Concord, NC 28025. Downtown parking is under construction pressure right now, so the practice publishes two routes. The Municipal Parking Deck at Market St SW and Cabarrus Ave W is free — walk down Cabarrus toward Union, cross to the left side, and the front entrance sits between the Chocolatier and Cabarrus Creamery. That entrance is handicap accessible. The second option is the Bicentennial Lot, which offers three hours free; the practice suggests putting Benny DiCorsa's Pizza in your GPS, looking for the large tan building with bright red signage, and coming in through the back. Either way, the elevator takes you to the second floor.

Hours and Booking

Clinicians take appointments Monday through Friday from 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 5 p.m. — the Saturday and evening hours being the ones that make therapy possible for people who cannot leave a job midday. The front desk is reachable at 704-918-9741 during receptionist hours, roughly 9 a.m. to 6 p.m., and at info@victoryfamilycounseling.org any time. Voicemail and email both get returned.

To read the clinicians' own descriptions of how they work, visit Victory Family Counseling. Anyone weighing the cost of care should start with their insurance and sliding scale page before calling.

At Solo Faith Church — 587 Old Charlotte Rd SW in Concord — people tell us things at the pantry door that they have not told anyone else. Prayer belongs in those moments. So does a phone number for someone trained to help, and we would rather have one ready than not.

Solo Faith Church features Victory Family Counseling in our Solo Faith Directory because Cabarrus County families carrying anxiety, grief, or a marriage in trouble should not have to drive to Charlotte or wait months to find help — and a downtown practice with evening hours, Saturday appointments, and a sliding scale makes that help reachable. Caring for the mind is part of caring for the whole person.

Solo Faith Church Is Here for the Whole Community

Whether you need food delivery, a listening ear, or a community to belong to, Solo Faith Church is here. Free food delivery through DoorDash, no judgment and no paperwork. Worship gathers at 587 Old Charlotte Rd SW, Concord, NC 28027 — Saturday 1:00 PM, Sunday 1:00 PM, and Bible study Tuesday 7:00 PM. Learn more here.

Community Support Note: This spotlight is part of Solo Faith Church's local business directory initiative to uplift our Concord neighbors. Information was responsibly compiled from the practice's public website and publicly available records to help our congregation and community discover local services. It is not medical advice, and hours, fees, and accepted insurance plans can change — please confirm directly with the office.